Remedies
What is changing
On 24 March 2026 the CMA published its final decision on veterinary services for household pets. The remedies package aims to make ownership, prices, medicines choices, and higher-cost treatment information clearer for pet owners. Exact legal duties take effect when the CMA Order is made and on phased compliance dates.
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Standard price lists
Relevant veterinary businesses must publish clear, accessible price lists for a defined set of services they offer — online (where they have a website) and in premises — with VAT included. There is no requirement to list services they do not offer.
Ownership transparency
Groups operating more than one first-opinion practice (or mixed veterinary businesses) must clearly display ownership information online, on signage, on premises, and in communications.
Written prescriptions and fee caps
Pet owners must be told written prescriptions are available and that medicines may be cheaper elsewhere. Written prescription fees are capped at £21 for the first medicine in a consultation and £12.50 for each additional medicine in the same consultation (VAT-inclusive; annual CPI adjustment planned).
Written estimates and itemised bills
Where a recommended treatment pathway is reasonably likely to cost £500 or more including VAT, practices must provide a written estimate, with written updates if costs are likely to rise by 20% or £500 (whichever is lower).
Data for comparison
Businesses must share key practice information, including prices, with the RCVS for an enhanced Find a Vet platform and for sharing with approved third parties subject to restrictions. This is scheduled later in the rollout (see timeline).
Other remedy themes
The package also covers basic service information (including out-of-hours arrangements), parasiticide price lists, pet care plan explanations, complaints and redress, and related requirements. Check the CMA business guidance for which remedies apply to which business types.
Who this applies to
CMA guidance says remedies mainly apply to veterinary businesses operating one or more first-opinion practices providing veterinary services for household pets. Some remedies also cover referral centres, out-of-hours providers, and crematoria. Animal charities providing small animal veterinary services are generally outside the Order's requirements. Individual employed vets are not the primary duty-holders, but workplace processes may change.
Read CMA business guidanceImplementation timeline
See planned dates through 2027.
For pet owners
Practical implications and comparison tips.
For practices
High-level orientation — not legal advice.
Verify on primary sources
Remedy themes above summarise CMA business guidance. Use the originals for defined service lists and timings.
GOV.UK
Veterinary services market for pets — CMA case hubReviewed here: 2026-09-14CMA
Veterinary services for household pets: final decision reportPublished: 2026-03-24Reviewed here: 2026-09-14CMA
CMA concludes market investigation with major reforms to veterinary sectorPublished: 2026-03-24Reviewed here: 2026-09-14CMA
What veterinary businesses and vets need to do following the CMA’s final vets reportPublished: 2026-03-24Reviewed here: 2026-09-14CMA
Summary of final report (PDF)Published: 2026-03-24Reviewed here: 2026-09-14CMA
Timetable for remedies infographic (PDF)Published: 2026-03-24Reviewed here: 2026-09-14CMA
Veterinary Services Market Investigation (Funding) Order 2026 and RCVS (Funding) Undertakings 2026Published: 2026-08-20Reviewed here: 2026-09-14CMA
Consultation: draft substantive Order and RCVS UndertakingsPublished: 2026-07-21Reviewed here: 2026-09-14